Contact us to:

• Establish New Water Service  *also available online
• Stop or Transfer Water Service  *also available online
• Make Changes to Your Account 
• Ask Billing and Service-Related Questions
• Get in Touch with other City Departments

 Start, Stop, or Transfer water services online at PayIt.FortSmithAR.gov

Contact Citizen Services
479-784-2262
CitizenServices@FortSmithAR.gov

Take advantage of the Water Utilities bill pay option that’s best for you. 

• Online Bill Pay and Account Management: https://payit.fortsmithar.gov
• Pay by Phone: (479) 763-3014
• In Person: 623 Garrison Ave., Room 101, Monday through Friday, 8 am – 5 pm

See if you qualify for a discount on your Water Utilities bill. 
Project Concern is a water utilities assistance program established by the City of Fort Smith to provide relief to low‐income customers who use water services solely for residential purposes. 

• Download the application.
• Contact Citizen Services to request an application by mail or email.

Citizen Services
479-784-2262
CitizenServices@FortSmithAR.gov