The Utility Billing department is a section of the Utility Department and is responsible for handling most items regarding water service such as:
- Service turn on/off requests
- Transfers of service
- Inspections of unusually high water bills
- Bill adjustments due to leaks
- Bill Printing
- Customer service relating to water bills
In order to establish new service, a current valid state-issued picture identification, a lease or purchase agreement, and a $50 deposit are required. A $30 activation fee will be on the first bill which can take up to 6-8 weeks to receive.
To tranfer service, you will need a lease agreement / purchase agreement and be able to verify identity. A $30 activation fee will be on the first bill which can take up to 6-8 weeks to receive.
**MOVING? YOU ARE RESPONSIBLE FOR CHARGES UNTIL YOU STOP/TRANSFER SERVICES. CALL US TODAY TO AVOID PAYING FOR SERVICES NOT USED.***
If you have any further questions related to water service or your water bill, please contact the Customer Service department by phone or email.
To pay your water bill online, please visit payit.fortsmithar.gov or click Online Bill Pay. Please see the Collections department page for other payment options.