Contact us to:

• Establish New Water Service  *also available online
• Stop or Transfer Water Service  *also available online
• Make Changes to Your Account 
• Ask Billing and Service-Related Questions
• Get in Touch with other City Departments

Start, Stop, or Transfer water services online at PayIt.FortSmithAR.gov

Contact Citizen Services
479-784-2262
CitizenServices@FortSmithAR.gov

Take advantage of the Water Utilities bill pay option that’s best for you. 

• Online Bill Pay and Account Management: https://payit.fortsmithar.gov
• Pay by Phone: (479) 763-3014
• In Person: 623 Garrison Ave., Room 101, Monday through Friday, 8 am – 5 pm

See if you qualify for a discount on your Water Utilities bill. 
Project Concern is a water utilities assistance program established by the City of Fort Smith to provide relief to low‐income customers who use water services solely for residential purposes. 

• Download the application.
• Contact Citizen Services to request an application by mail or email.

Citizen Services
479-784-2262
CitizenServices@FortSmithAR.gov

The City of Fort Smith offers several types of utility bill adjustments for qualifying situations. Eligibility requirements and documentation vary by adjustment type. Please review the details and application forms at the link below to see which option may apply to your account.

View Forms