CityView is our new online system for submitting complaints, applying for permits and licenses, and tracking the status of your applications with the City.
Is there a mobile or phone app for CityView?
No, there is no phone app for the CityView Portal.
Do I need an account to use Cityview?
Visit the Cityview portal homepage and click on "Sign Up" or "Create Account." You’ll need an email address and a few personal details to get started.
How do I create an account?
Visit the Cityview portal homepage and click on "Sign Up" or "Create Account." You’ll need an email address and a few personal details to get started.
Is there a fee to use the Cityview portal?
Creating an account is free. However, certain applications (like building permits or business licenses) may require a fee. Any fees may be paid online via the portal.
Technical Support Questions
I forgot my password—what do I do?
Click “Forgot Password” on the login screen and follow the instructions to reset it.
Who can I contact if I need help using the portal?
You can contact our Cityview Support Team at 479-784-2236 or use the “Help” section within the portal.
Code Enforcement Requests
How do I file a complaint or Code Enforcement Request?
Log in to your CityView account, click on “Submit a Complaint,” and follow the prompts to describe the issue and provide a location.
Can I remain anonymous when submitting a complaint?
Yes, some types of complaints allow for anonymous submission, but providing contact information can help us follow up if needed.
How can I check the status of my complaint?
After logging in, go to “My Submissions” to view the current status and any updates.
Building Permit Questions
How do I apply for a building permit?
Select “Apply for a Building Permit” from the portal dashboard and complete the required information, including site address, scope of work, and necessary documents.
What types of building permits can I apply for online?
The CityView portal supports a variety of permits, including new construction, renovations, electrical, plumbing, mechanical, and demolition permits.
How long does it take to receive a permit?
Processing times vary depending on the type of permit and completeness of your application. You will receive status updates through the portal.
Planning Application Questions
What types of planning applications can be submitted through CityView?
Applications for zoning changes, variances, home occupation and conditional use applications, and other development-related approvals are supported.
What documents are required for a planning application?
Requirements vary by application type. The portal will guide you through the checklist during the submission process.
Can I communicate with staff through the portal?
Yes, once your application is submitted, you can use the portal’s messaging feature to contact the assigned planner or reviewer.
Business Licensing Questions
How do I apply for a new business license?
Select “Apply for Business License” on the portal dashboard, complete the application form, upload the necessary documents, and pay the applicable fees.
Can I renew my existing business license through CityView?
Yes, the portal supports license renewals. You’ll receive a notification when your license is nearing expiration.
: How will I receive my license once it’s approved?
Approved licenses can be downloaded directly from your Cityview account under “My Licenses.”
